TERMS AND CONDITIONS
These terms and conditions are between OZI4X4 PTY LTD (ABN 90 636 996 417), (we, us or our) and you, the party purchasing Goods and/or Services from us, together the Parties and each a Party. These terms and conditions form the entire agreement under which we will provide the Goods and/or Services to you.
1.1 Please read these Terms and Conditions carefully prior to making a purchase of any Goods or Services. By accepting these Terms and Conditions, you agree that:
(a) your ownership of the Goods is dependent on you paying the Price, but you are responsible for the Goods when the Goods are delivered to you or collected by you (as relevant) (see clause 8.4);
(b) your failure to pay the Price may result in us recovering or repossessing the Goods;
1.2 These Terms and Conditions do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.
2.1 By making any purchase from us, whether online, via telephone order or in person at our store, you accept these Terms and Conditions. The Terms and Conditions apply to the ordering, purchase, fulfilment and delivery of Goods and Services from us.
3.1 In consideration of your payment of the Price, we agree to provide you with the Goods and/or Services in accordance with these Terms and Conditions, whether ourselves or through our Personnel.
3.2 You acknowledge and agree that any dates for delivery or for completion notified by us are estimates only. We agree to use reasonable endeavours to provide the Goods and Services within a reasonable time.
3.3 Certain Goods and Services may be available exclusively online through our website or exclusively in-store. Certain Goods and Services may not be available in all States or Territories.
3.4 Certain Goods and Services may have limited quantities and we may, at our sole discretion, impose limits on the quantities of any Good or Service that you may purchase.
3.5 If you purchase the Services, you acknowledge and agree that:
4.1 We reserve the right to refuse any order for Goods and/or Services that you place with us. In particular, we reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
4.2 When you make a purchase in person at our store or via phone order, you agree to provide current, complete and accurate purchase and account information.
4.3 Unless we agree otherwise, you must pay the Price for the Goods or Services at the time of ordering or in accordance with the terms of any invoice, as determined by us.
4.4 You accept that we reserve the right to refuse any refund or exchange of a product which is as a result of a change of mind.
5. RETURNS AND REFUNDS
5.1 This clause 5 is subject to clause 9 and nothing in this clause diminishes your Australian Consumer Law Rights.
Ozi4x4 Manufacturer Warranty Outline (30 Days)
Warranty Coverage:
- Duration: 30 days from the date of purchase.
- Scope: Covers defects in materials and workmanship under normal use.
What’s Covered:
- Manufacturing defects in parts and components.
- Faulty assembly or workmanship issues.
What’s Not Covered:
- Damage due to misuse, neglect, or accidents.
- Normal wear and tear.
- Modifications or alterations made by the user.
- Issues arising from improper installation.
Claim Process:
- Notification: Customers must contact Ozi4x4 within 30 days of discovering a defect.
- Documentation: Provide proof of purchase (receipt) and detailed description of the issue.
- Return Shipping: Customers may need to return the product for inspection (shipping costs may apply).
Resolution Options:
- Repair or replacement of the defective item at Ozi4x4's discretion.
- No cash refunds; warranty is strictly for repair or replacement.
Limitations:
- Warranty applies only to the original purchaser.
- Warranty is void if terms are not adhered to.
Exclusions:
- Any incidental or consequential damages.
- Losses incurred during use.
Contact Information:
- For warranty claims, please reach out to our customer service at https://ozi4x4.com.au/pages/complaints
Terms and Conditions
- Warranty is non-transferable and valid only within the specified timeframe.
- Customers are encouraged to inspect products upon receipt and report any issues immediately.
Please ensure you keep your purchase receipt for warranty validation.
5.2 Upon delivery or collection, Customers have up to 24 hours of receiving the goods and should check the Goods to ensure that they are what you ordered and that they are not damaged or faulty. If this is not the case, you should contact us immediately. You must contact us prior to any installation in order to make a claim in connection with the Good.
5.3 Upon completion of any Services, you should inspect them immediately to confirm that they are what you ordered. If this is not the case, you should contact us directly.
5.4 If the Good is Defective, we will pay for return shipping costs
5.5 If you change your mind about purchasing any Goods or Services and would like to obtain a refund, you must notify us within 7 days, and you agree and acknowledge that the refund will be issued as store credit as the amount was paid.
5.6 In the event that we agree to issue a refund in accordance with clause 5.4:
(a) you will organise and pay for the return of the item, which must be in a resalable condition and in its original packaging;
5.7 If you would like to:
(a) cancel the purchase of any Goods or Services;
you must contact: complaints
5.8 Returned Goods must be delivered to (M Centre) Gate 1 / 40 Sterling road Minchinbury between Monday and Friday 8:30am – 4:30pm.
5.9 In relation to any Good that you arrange for the return of to us under this clause 5, risk in the Goods will only pass to us on actual delivery to the address in clause 5.8 and you are responsible for the Good until that time.
6. PRICE AND PAYMENT
6.1 In consideration for us providing the Goods and/or Services, you agree to pay us the Price, and any other amount payable to us under these Terms and Conditions. All amounts are stated in Australian dollars and are inclusive of GST (unless otherwise stated).
6.2 If and when applicable, GST payable on the Price will be set out in our invoice. You agree to pay the GST amount at the same time as you pay the Price.
6.3 We reserve the right to change the prices of Goods and Services at any time without notice to you. However, the price displayed at the time you purchase the relevant Goods and/or Services will apply to the purchase of the product.
6.4 You accept that there may be instances where the delivery charge changes and you will be notified of the change so that further consideration can be given to any additional delivery charges. This may occur in stances where the cost of the freight has changed due to the availability of a forklift for the delivery of your product.
6.5 If delivery is available in connection with the Goods you purchase, you will also need to pay the listed or notified delivery charge in connection with that delivery (“Delivery Charge”). The Delivery Charge will be listed in your online cart or otherwise communicated to you at the time of purchasing the Good or Service.
7. ESTABLISHING AND USING AN ONLINE ACCOUNT
7.1 If you purchase Goods or Services online, you will need to create an Account with us, unless you utilise the “Guest Checkout” option.
7.2 Your Account is personal and you must not transfer it to others, except with our written permission. You agree to maintain accurate, complete and up-to-date information in your Account. You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details. You agree to immediately notify us of any unauthorised use of your Account.
7.3 By creating an Account or providing your details in the “Guest Checkout” you agree that we may contact you via communication channels, such as text message, phone call or email, in connection with your purchase.
7.4 At our sole discretion, we may refuse to allow any person to register or create an Account.
8. DELIVERY, TITLE AND RISK
8.1 If there is an option to have the Goods delivered and you elect to have the Goods delivered:
(a) we will use reasonable endeavours to deliver the Goods to the Delivery Location;
(b) you acknowledge that delivery may be affected by factors outside of our control, including third party delivery provider services, traffic and adverse weather conditions; and
(c) any delivery time estimate we provide is an estimate only and subject to change.
8.2 If you purchase the Goods from us in person at our store, you must comply with any policies and procedures which apply at the store at the time of your purchase.
8.3 If there is option to purchase the Goods either via telephone or online and for you to collect:
(a) we will use reasonable endeavours to make available the Goods at the Collection Location by the Collection Time;
(b) you will use reasonable endeavours to collect the Goods from the Collection Location and by the Collection Time; and
(c) you will comply with any policies and procedures which apply at the Collection Location from which you collect the Goods.
8.4 Title in the Goods will remain with us until all amounts due and payable to us under these Terms and Conditions are paid by you in full. Risk in the Goods will pass to you on delivery of the Goods to the Delivery Location or collection of the Goods by you at the Collection Location (as applicable).
8.5 Where all amounts due and payable to us under has not been paid by in full in accordance with these Terms and Conditions, we may repossess the Goods.
9. YOUR CONSUMER LAW RIGHTS
9.1 Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the Goods and Services which cannot be excluded, restricted or modified (Consumer Law Rights). Nothing in these Terms and Conditions excludes your Consumer Law Rights.
9.2 Our Goods and Services come with guarantees that cannot be excluded under the ACL. For major failures with the Service, you are entitled:
(a) to cancel the Service with us; and
(b) to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with Goods. If a failure with the Goods or a Service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the Goods and to cancel the Service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the Goods or Service.
9.3 You agree that our Liability for the Goods and Services is governed solely by the ACL and these Terms and Conditions.
9.4 Subject to your Consumer Law Rights, we exclude all implied warranties, representations and guarantees of any kind (whether statutory or otherwise), unless expressly stipulated in these Terms and Conditions.
9.5 Subject to your Consumer Law Rights and the Return Policy, all amounts paid by you for the Goods and Services are non-refundable.
10. ADDITIONAL WARRANTIES
10.1 In addition to your Consumer Law Rights, particular Goods and Services may come with further warranties (or the option to purchase further warranties) (“Extended Warranties”).
10.2 Extended Warranties only apply in certain situations and may be provided by, and subject to the conditions of, third party manufacturers.
10.3 If an Extended Warranty is included for a Good or Service, this will be made clear in-store or on our website.
10.4 The availability of Extended Warranties, and the relevant conditions that they are subject to, may vary from time. You must make sure you are aware of the details of any Extended Warranty at the time you purchase the Good or Service.
11. LIMITATION OF LIABILITY
11.1 Limitation of Liability: Despite anything to the contrary, to the maximum extent permitted by law, and subject to your Consumer Law Rights:
(a) neither Party will be liable for any Consequential Loss;
(b) a Party’s liability for any Liability under these Terms and Conditions will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and
(c) our aggregate liability for any Liability arising from or in connection with these Terms and Conditions will be limited to us resupplying the Goods and Services to you or, in our sole discretion, to us repaying you the amount of the Price paid by you to us in respect of the supply of the relevant Goods and Services to which the Liability relates.
11.2 Exclusion of Liability: We exclude liability in relation to:
(a) damage to a Good that is caused by incorrect installation (by a party other than us); and
(b) damage to a vehicle or other property that is caused by incorrect installation (by a party other than us).
12. GENERAL
12.1 Amendment: We reserve the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on our website. The Terms and Conditions that apply at the time you make your purchase are the Terms and Conditions that will apply to your purchase.
12.2 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms and Conditions, to a debt collector, debt collection agency, or other third party.
12.3 Entire agreement: Subject to your Consumer Law Rights, this Terms and Conditions contain the entire understanding between the Parties, and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms and Conditions, and these Terms and Conditions supersedes all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, in respect of its subject matter.
12.4 Privacy: Our policy on the collection, use and disclosure of your personal information is set out in our Privacy Policy, which forms part of these Terms and Conditions.
12.5 Force majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms and Conditions if such delay or failure is caused or contributed to by a Force Majeure Event. This clause will not apply to a Party’s obligation to pay any amount that is due and payable to the other Party under these Terms and Conditions.
12.6 Governing law: These Terms and Conditions are governed by the laws of NSW. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in NSW and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
12.7 Joint and several Liability: Where you constitute two or more individuals or entities, you will each be jointly and severally liable under these Terms and Conditions.
12.8 Relationship of Parties: These Terms and Conditions are not intended to create a partnership, joint venture, employment or agency relationship between the Parties.
12.9 Severance: If a provision of these Terms and Conditions is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms and Conditions without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms and Conditions.
12.10 Website: Your use of our website is governed by our Website Terms of Use.
13. INTERPRETATION & DEFINITIONS
13.1 Any reference to “Goods and Services” may mean “Goods and/or Services”, as the case may be.
13.2 In these Terms and Conditions:
Business Days means a day on which banks are open for general banking business in NSW, excluding Saturdays, Sundays and public holidays.
Collection Location means the location where the Goods are to be collected.
Collection Time means the time for the collection of the Goods.
Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. The Parties acknowledge and agree that your obligation to pay us the Price and any other amounts due and payable by you to us under these Terms and Conditions will not constitute “Consequential Loss” for the purposes of this definition.
Delivery Location means the location where the Goods are to be delivered, as agreed between the Parties.
Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
Goods means the goods we agree to provide under these Terms and Conditions.
GST has the meaning which it is given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms and Conditions or otherwise.
Personnel means, in respect of us, any of our employees, consultants, suppliers, subcontractors or agents.
Price means the price for the provision of the Goods and Services.
Privacy Policy means the policy dealing with our approach to privacy and your personal information, which is available on our website.
Return Policy means the policy dealing with our approach to returns which is available on our website.
Services means the installation services we agree to perform under these Terms and Conditions.
14. Discounts
Offer may not be combined with any other coupons, discounts, offers, or promotions.
SMS/MMS Mobile Message Marketing Program Terms and Conditions
OZI4X4 (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.
The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from OZI4X4 via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.