Returns

CHANGED YOUR MIND?

No problem! You may return or exchange any product within 30 days, as long as the item is in resalable condition and is returned in its original packaging. You will be responsible for the original and return shipping charges and a restocking fee of 20%. This also applies to orders cancelled during transit. If your original purchase price includes shipping, please contact us to confirm the original shipping cost. A refund, credit or replacement will be issued after we have received the package and confirm the item is in resalable condition. Returns will not be accepted if you contact us after 30 days of receiving the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

FAULTY OR INCORRECT ITEM?
The item needs to be returned. We will pay for return shipping costs. The item will then be replaced or a full refund or credit provided, including shipping cost. Please contact us ASAP if you would like to make a claim.

 ITEM DAMAGED IN TRANSIT?

Please contact us prior to any installation to make a claim. We will not negotiate on damaged items after items are installed. 


WHAT can be returned?

All our products are returnable / Except Special Order Special Order can not be refunded.


WHEN do items need to be returned by?

Within 30 days of receipt. Returns will not be accepted if you contact us after 30 days of receiving the item.


WHERE do items need to be returned to?

Unit 2/19 Chifley Street Smithfield NSW 2164
 

 Between hours:

Monday - Friday, 8:30am - 4:30pm.

 


PACKAGING MATERIALS?
Items need to be returned in original packaging.


ADDITIONAL NOTES

  • If the product is damaged during installation or the vehicle is damaged as a result of incorrect installation, we are not responsible and will not issue a refund or credit. 

  • When you have received your package, please inspect your product for any manufacturer defects or shipping damage prior to installation. If you notice any damages or defects, please contact us ASAP.

  • Before sending any returns or exchanges, please contact our customer service representatives via email info@ozi4x4.com.au. Please include your order number, a specific description of damage/problem, photographs, and clear explanation of your reason. If the return is authorised, you will receive an email with return instructions. All emails will be replied within 24 business hours.



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at operations@ozi4x4.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ozi4x4.com.au and send your item to: OZI 4X4, Unit 2/19 Chifley Street ,Smithfield New South Wales 2164, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: OZI 4X4, Unit 2/19 Chifley Street, Smithfield NSW 2164, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.