Refund Policy

Returns

CHANGE YOUR MIND?

No problem! For any order placed Online or at the store, you may return or exchange any product within seven days for Store credit. As long as the product is in resalable condition and returned in original packaging.

Products returned for change of mind can be returned for store credit within 7 Days' note. A refund is not available for a change of mind.

You will be responsible for the original and return shipping charges. This also applies to orders cancelled during transit. 

Any order placed Online or at the store while being processed that wish to be canceled or refunded will be exchanged as store credit.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

Condition

1. Unused & Unopened: Items must be unused and in their original condition. All tags, labels, and packaging must remain intact.
2. Defective Items: If the item is defective, it must be reported within 7 days of receipt. Defective items will be inspected upon return.

Packaging

1. Original Packaging: Items must be returned in their original packaging, including all accessories, manuals, and promotional items.
2. Secure Packaging: Returns must be securely packaged to prevent damage during shipping. We recommend using a sturdy box and appropriate packing materials.

Return Process

1. Request Authorisation: All returns must be authorised by our customer service team. Please contact us within 7 days of receiving your item to initiate the return process.
2. Return Label: Must be organised from the returner. Unauthorised returns will be rejected and sent back to the sender.

Non-Returnable Items

The following items are non-returnable:

• Customised or personalised items
• Final sale or clearance items
• Digital downloads

Refunds

If you need to cancel an order, please note the following regarding refunds:

1. Refund Method: If you cancel your order, the refund will be processed as store credit. This credit can be used for future purchases at our store.

2. Credit Amount: The store credit amount will be equivalent to the total amount of your canceled order, excluding any applicable shipping fees.

3. Processing Time: Store credit will be issued within 7 business days of order cancellation. You will receive a notification via email once the store credit has been applied to your account.

4. Using Store Credit: You can use your store credit during checkout on any future purchases. Store credit does not expire and can be used at any time.

5. Non-Transferable: Store credit is non-transferable and can only be used by the original purchaser.

If you have any questions or need assistance with your order cancellation, please contact our customer service team at operations@ozi4x4.com.au

Thank you for shopping with us!

Final Notes

• Returns that do not comply with this policy will not be accepted and may be returned to the sender at their expense.
• We reserve the right to refuse returns that do not meet the above conditions.

Thank you for your understanding and cooperation.

Ozi4x4 Manufacturer Warranty Outline (12 Months)

Warranty Coverage:

• Duration: 12 Months from the date of purchase.
• Scope: Covers defects in materials and workmanship under normal use.

What’s Covered:

• Manufacturing defects in parts and components.
• Faulty assembly or workmanship issues.

What’s Not Covered:

• Damage due to misuse, neglect, or accidents.
• Normal wear and tear.
• Modifications or alterations made by the user.
• Issues arising from improper installation.

Claim Process:

1. Notification: Customers must contact Ozi4x4 within 7 days of discovering a defect.
2. Documentation: Provide proof of purchase (receipt) and detailed description of the issue.
3. Return Shipping: Customers may need to return the product for inspection (shipping costs may apply).

Resolution Options:

• Repair or replacement of the defective item at Ozi4x4's discretion.
• No cash refunds; warranty is strictly for repair or replacement.

Limitations:

• Warranty applies only to the original purchaser.
• Warranty is void if terms are not adhered to.

Exclusions:

• Any incidental or consequential damages.
• Losses incurred during use.

Contact Information:

• For warranty claims, please reach out to our customer service at https://ozi4x4.com.au/pages/complaints

Terms and Conditions

• Warranty is non-transferable and valid only within the specified timeframe.
• Customers are encouraged to inspect products upon receipt and report any issues immediately.

Please ensure you keep your purchase receipt for warranty validation.

Store Credit:

Depending on the situation and circumstances, Store credit or replacement will be issued after we have received the product and confirmed the item is in a resalable condition. Returns will not be accepted if you contact us seven days after receiving the item.

To be eligible for a return, your item must be unused and in the same condition you received. It must also be in the original packaging.

Store purchases must be returned to the store with your proof of purchase

To obtain a store credit note for a change of mind, you must return the product(s) at your own cost. Under no circumstances will we issue a credit note before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.

Store credit does not have a expiry date and can be transferable. 

FAULTY OR INCORRECT ITEM?

The item needs to be returned. We will pay for return shipping costs if the item was picked up from the Local depo. The item must be dropped off at the local depo. We will give you the Return to Sender Documents. The item will then be replaced or a Store Credit, including the shipping cost. Please get in touch with us if you would like to make a claim.

 ITEM DAMAGED IN TRANSIT?

Most bulky items will cause some blemishes and minor scratches from being freighted. OZI4X4 assures to package the item securely to ensure the product reaches the customer safely. 

If the product is damaged you have the right to not except the product from the freight carrier and advise the carrier that you do not wish to accept the parcel due to damage. 

If the accept the package and have noticed damage while opening you have a window of 24 hours to get in touch with us before any installation of receiving the product. We will not negotiate on damaged items after they are installed.

OZI4X4 will require proof of damages such as pictures to be emailed to the operation@ozi4x4.com.au to submit a claim on behalf of the customer with the third party carrier. 

It is the responsibility of the receiver to submit all images and inspection of the product to to the shipper carrier for a refund on freight which was paid on checkout with the carrier of your choice. 

FREIGHT PRODUCT COVER?

OZI4X4 Encourages to Add on Freight Product Cover. Please see the link below: 
FREIGHT PRODUCT COVER

WHAT can be returned?

All our products are returnable Value / Except Special Orders, which can not be refunded.

All returned items will be subject to the situation for the return will be given a Store Credit for the purchase amount. 

There will be a store credit that Will automatically apply to all Returns.

WHEN do items need to be returned?

Within seven days of receipt. Returns will not be accepted if you contact us seven days after receiving the item.

WHERE do items need to be returned?

(M Centre) Gate 1 / 40 Sterling road Minchinbury NSW 2770. If the product was picked up from a local depo, the product must be returned to the Original Local depo where the item was picked up. We will provide you with Return To Sender Documents before the return is organised.
 

 Between hours:

Monday - Friday, 8:30 am - 4:30 pm.

 PACKAGING MATERIALS?

Items need to be returned in the original packaging in Resalable Condition. We need to be notified before a return is made. 

If the item is not returned in the same packaging material, OZI4X4 reserves its right to accept the return.

If the product needs to be re-packaged by OZI4X4, there will be a fee based on the returned item or product. 

ADDITIONAL NOTES

• If the product is damaged during installation or the vehicle is damaged due to incorrect installation, we are not responsible and will not issue a refund or credit. 

• When you have received your package, please inspect your product for manufacturer defects or shipping damage before installation. If you notice any damages or blemishes, please contact us ASAP.

• Before sending any returns or exchanges, please get in touch with our customer service representatives via email at operations@ozi4x4.com.au. Please include your order number, Name Number, a specific description of the damage/problem, photographs, and a clear explanation of your reason. If the return is authorised, you will receive an email with instructions. All emails will be replied to within 24 business hours.

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at operations@ozi4x4.com.au.

Sale items Clearance Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, Clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items that have a manufacturing defect. If you need to exchange it for the same thing, email us at operations@ozi4x4.com.au to send your item to

OZI 4X4, (M Centre) Unit 1 / 40 Sterling road Minchinbury NSW 2770  Australia.

Gifts
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Store Credit

When a product is cancelled, and store credit is applied, the store credit has no expiry date and will be emailed to your email address upon purchasing the product. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping
To return your product, you should mail your product to OZI 4X4 PTY LTD, (M Centre) Gate 1 / 40 Sterling road Minchinbury NSW 277 Australia.  If the product was picked up from a local depo, the product must be returned to the Original Local depo where the item was picked up. We will provide you with Return To Sender Documents before the return is organised.

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.