Refund Policy

Returns

CHANGE YOUR MIND?

No problem! For any order placed Online or at the store, you may return or exchange any product within seven days for Store credit. As long as the product is in resalable condition and returned in original packaging.

Products returned for change of mind can be returned for store credit within 7 Days' note. A refund is not available for a change of mind.

You will be responsible for the original and return shipping charges. This also applies to orders cancelled during transit. 

Any order placed Online or at the store while being processed that wish to be canceled or refunded will be exchanged as store credit.

Store Credit:

Depending on the situation and circumstances, Store credit or replacement will be issued after we have received the product and confirmed the item is in a resalable condition. Returns will not be accepted if you contact us seven days after receiving the item.

To be eligible for a return, your item must be unused and in the same condition you received. It must also be in the original packaging.

Store purchases must be returned to the store with your proof of purchase

To obtain a store credit note for a change of mind, you must return the product(s) at your own cost. Under no circumstances will we issue a credit note before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.

Store credit does not have a expiry date and can be transferable. 

FAULTY OR INCORRECT ITEM?

The item needs to be returned. We will pay for return shipping costs if the item was picked up from the Local depo. The item must be dropped off at the local depo. We will give you the Return to Sender Documents. The item will then be replaced or a Store Credit, including the shipping cost. Please get in touch with us if you would like to make a claim.

 ITEM DAMAGED IN TRANSIT?

Most bulky items will cause some blemishes and minor scratches from being freighted. OZI4X4 assures to package the item securely to ensure the product reaches the customer safely. 

If the product is damaged you have the right to not except the product from the freight carrier and advise the carrier that you do not wish to accept the parcel due to damage. 

If the accept the package and have noticed damage while opening you have a window of 24 hours to get in touch with us before any installation of receiving the product. We will not negotiate on damaged items after they are installed.

OZI4X4 will require proof of damages such as pictures to be emailed to the operation@ozi4x4.com.au to submit a claim on behalf of the customer with the third party carrier. 

It is the responsibility of the receiver to submit all images and inspection of the product to to the shipper carrier for a refund on freight which was paid on checkout with the carrier of your choice. 

FREIGHT PRODUCT COVER?

OZI4X4 Encourages to Add on Freight Product Cover. Please see the link below: 
FREIGHT PRODUCT COVER

WHAT can be returned?

All our products are returnable Value / Except Special Orders, which can not be refunded.

All returned items will be subject to the situation for the return will be given a Store Credit for the purchase amount. 

There will be a store credit that Will automatically apply to all Returns.

WHEN do items need to be returned?

Within seven days of receipt. Returns will not be accepted if you contact us seven days after receiving the item.

WHERE do items need to be returned?

Unit 2/19 Chifley Street Smithfield NSW 2164. If the product was picked up from a local depo, the product must be returned to the Original Local depo where the item was picked up. We will provide you with Return To Sender Documents before the return is organised.
 

 Between hours:

Monday - Friday, 8:30 am - 4:30 pm.

 PACKAGING MATERIALS?

Items need to be returned in the original packaging in Resalable Condition. We need to be notified before a return is made. 

If the item is not returned in the same packaging material, OZI4X4 reserves its right to accept the return.

If the product needs to be re-packaged by OZI4X4, there will be a fee based on the returned item or product. 


ADDITIONAL NOTES

  • If the product is damaged during installation or the vehicle is damaged due to incorrect installation, we are not responsible and will not issue a refund or credit. 

  • When you have received your package, please inspect your product for manufacturer defects or shipping damage before installation. If you notice any damages or blemishes, please contact us ASAP.

  • Before sending any returns or exchanges, please get in touch with our customer service representatives via email at operations@ozi4x4.com.au. Please include your order number, Name Number, a specific description of the damage/problem, photographs, and a clear explanation of your reason. If the return is authorised, you will receive an email with instructions. All emails will be replied to within 24 business hours.



Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at operations@ozi4x4.com.au.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, Clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items that have a manufacturing defect. If you need to exchange it for the same thing, email us at operations@ozi4x4.com.au to send your item to OZI 4X4, Unit 2/19 Chifley Street, Smithfield, New South Wales 2164, Australia.

Gifts
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Store Credit

When a product is cancelled, and store credit is applied, the store credit has no expiry date and will be emailed to your email address upon purchasing the product. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping
To return your product, you should mail your product to OZI 4X4 PTY LTD, Unit 2/19 Chifley Street, Smithfield NSW 2164, Australia.  If the product was picked up from a local depo, the product must be returned to the Original Local depo where the item was picked up. We will provide you with Return To Sender Documents before the return is organised.

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.